Customer: "I have a new silicone part – where do I begin?"
We: "Send your 3D CAD file or physical sample. Also tell us material grade (food/medical/industrial), color, hardness, and target quantity. No CAD? Just share a sketch or photo – we'll help design it. We'll reply with DFM check and quote in 24–48 hours. Mold making starts after approval, samples in 7–10 days."
Customer: "How fast can you make molds and ship products?"
We: "Mold making: 5-7 days. Sample available 1-3 days after mold completion. Production: 7–15 days for standard orders. Yes, rush orders welcome – just tell us your deadline."
Customer: "I just need a small batch for testing – is that OK?"
We: "Yes, we accept low MOQ, even a few hundred pieces. Mold is the main cost; small batch per-unit price is higher, but you can reuse the same mold later. We also offer prototypes or low-volume runs."
Customer: "I don’t have CAD. Only a sample or a hand sketch."
We: "Absolutely. We can 3D-scan your sample or reverse-engineer from your sketch. Extra engineering fee may apply depending on complexity – contact us for a quote."
Customer: "I'm in the US/Europe – how will you deliver?"
We: "Both sea freight (cheaper for bulk) and air freight (faster) available. For urgent samples, we use DHL/FedEx – 3–5 days door-to-door. We handle all export documents. DDP shipping also offered for many countries."
Customer: “My product needs to meet food safety standards – can you provide certified materials?”
We: “Yes – our silicone raw materials are compliant with FDA, LFGB, RoHS, REACH, and Prop 65. For medical applications, we can source ISO 10993‑compatible raw materials. We supply material certificates upon request. We do not certify finished products – only the raw materials we use.”
Customer: “What’s the difference? How do I choose?”
We: “LSR injection: high volume, complex shapes, tight tolerance – ideal for medical, baby, auto, electronics. Compression: simpler parts, low to medium volume – good for gaskets, mats. We’ll recommend after seeing your design – free DFM advice.”
Customer: “I want my logo and brand color on the product.”
We: “Yes: in‑mold debossing/embossing, pad printing, laser marking. Also custom Pantone color matching. Just send your logo file and color code.”
Customer: “Can you tell me if my design is moldable before cutting steel?”
We: “Yes – free DFM analysis. We’ll check draft angles, wall thickness, undercuts, and suggest fixes. You get a formal DFM report before we start tooling.”
Customer: “I’m worried about my idea being copied.”
We: “We take IP seriously. We’ll sign NDA and NNN agreement. Your drawings and samples are never shared.”
Customer: “Do you offer free physical samples?”
We: “We provide paid first‑article samples. The sample fee is refundable once you place a mass production order. We need you to approve the sample before full production.”
